UNREAD

Support & FAQ

Stuck, found a bug, or a purchase didn't unlock? Most answers are below. If not, email tprasanth696@gmail.com with your phone model, Android version and what happened. I read every message.

Purchases

I bought a case or the Season Pass but it's still locked
  1. Make sure you're signed in to Google Play with the account you used to buy.
  2. Connect to the internet, open UNREAD and go to Settings → Restore purchases.
  3. Still locked? Open the Play Store → profile icon → Payments & subscriptions → Budget & history and check the order status. If it says Pending, the case unlocks automatically once the payment completes.
How do I restore purchases on a new phone or after reinstalling?

Purchases belong to your Google account. Install UNREAD from Google Play with the same account, connect once, and they restore automatically, or tap Settings → Restore purchases.

Is the Season Pass a subscription?

No. It's a one-time purchase. It includes every Season 1 case, including cases added in later updates, the full Daily Cold File archive, and cosmetic themes. Nothing renews and nothing is charged again.

How do I get a refund?

Refunds are handled by Google Play. Within 48 hours of purchase you can usually request one at Google Play's refund page. After that, email me and I'll do my best to help.

Playing

Does the game need the internet?

No. UNREAD is 100% offline. The internet is only needed at the moment you buy or restore a purchase.

I'm stuck on a case

Open the Solve tab, tap a blank and use Hint. Each blank has three hints that get more specific, and they're always free. Also check the Notebook: the answer is always among the keywords you can collect.

Voice notes don't play

Voice notes use your phone's built-in text-to-speech. Check Android Settings → System → Languages → Text-to-speech output: choose an engine (e.g. Speech Services by Google) and install the English voice data. You can always read the transcript instead.

How do I reset my progress?

In the app: Settings → Reset progress. This only resets story progress, so your purchases stay. To wipe everything, see Delete your data.

Does my progress move to a new phone?

Progress is saved only on your device. If Android backup is on, Android may restore it on a new phone set up from your backup. There are no cloud saves or accounts.

Reminder notifications

They're optional and created on your phone (no server). Turn them on or off in Settings, or in Android's app notification settings.

Is the game available in my language?

The game text is currently English only.

Is it suitable for kids?

It's a murder-mystery game for teens and adults (not directed at children under 13). Violence is implied, not shown.

Contact

tprasanth696@gmail.com. Please include your phone model, Android version, app version (Settings → About) and the case you were playing.